Automation of municipal services Punjab under the Cities Program aims to enhance complaint management and streamline local governm...
Automation of Municipal Services Complaint Management at Local Governments under Punjab Cities Program Punjab Cities Program is a flagship program of the Government of Punjab aligned with the World Bank Group’s Pakistan Country Partnership Strategy FY15-20.
Implementation of an online automated GRM resulted in a reliable, an agile, convenient and paperless complaint management system for citizen with reduced complaint handling time, cost, and errors. Besides Dashboard, the Baldia Shikayyat web application is also developed for citizen convenience to launch municipal services complaints through an Android phone with the help of application regardless of visiting the complaint cell. Citizens can easily create an account with the help of National Identity Card number or E-mail address to have an access on multiple features such as complaint launch, history, resolution status, and notifications.
Punjab Cities Program Complaint Management Automation Municipal Services Punjab Local Government Automation Punjab Service Improvement
پاکستان تازہ ترین خبریں, پاکستان عنوانات
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