Hospitals routinely use a tool powered by OpenAI’s Whisper transcription model, which researchers find can hallucinate entire passages during periods of silence.
A few months ago, my doctor showed off an AI transcription tool he used to record and summarize his patient meetings. In my case, the summary was fine, but researchers cited by ABC News have found that’s not always the case with OpenAI’s Whisper, which powers a tool many hospitals use — sometimes it just makes things up entirely. Whisper is used by a company called Nabla for a medical transcription tool that it estimates has transcribed 7 million medical conversations, according to ABC News.
The researchers, who gathered audio samples from TalkBank’s AphasiaBank as part of the study, note silence is particularly common when someone with a language disorder called aphasia is speaking. One of the researchers, Allison Koenecke of Cornel University, posted examples like the one below in a thread about the study.
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